Pathways at Ishana Foundation

Respecting Your Privacy

ISHANA Foundation respects and protects the privacy of all visitors to our website, www.ishanafoundation.in. This Privacy Policy outlines the principles we follow to safeguard your personal information, regardless of how it is provided.

Information Collection and Use

We collect personal information only when you voluntarily provide it, such as when you:

• Make a donation
• Register as a volunteer
• Subscribe for updates

What We Collect

Personal information may include:

• Name
• Donation amount
• Address
• Telephone number
• Email address
• Other details voluntarily provided (“Donor Data”)

Payment Processors and Service Providers

Donations are processed through secure payment processors. Donors are encouraged to review their privacy policies. Donor Data may be shared with trusted service providers strictly for authorized purposes.

How We Use Donor Data

• Issuing receipts and thanking donors
• Informing donors about fundraising activities
• Internal research and analytics
• Record keeping and compliance with law
• Surveys and metrics
• Supporting fundraising operations

Key Privacy Commitments

• Transparency – Clear explanation of data use
• Security – Strong safeguards against misuse
• Consent – Information collected only voluntarily
• Limited Sharing – Shared only with trusted providers
• Accountability – Compliance with legal requirements

Donor Rights

• Access – Request to view your data
• Correction – Update or amend details
• Confidentiality – Secure handling of information
• Opt-Out – Decline communications
• Transparency – Know how donations are used

Commitment to Data Security

• Access restricted to designated personnel
• SSL encryption for all online transactions
• Secure servers with HTTPS verification
• VeriSign-certified donation pages and merchant account

Cookies Policy

Cookies help us recognize returning users. You can configure your browser to:

• Accept all cookies
• Reject all cookies
• Notify when a cookie is sent

Disabling cookies may limit website functionality.

Updates to Privacy Practices

ISHANA Foundation may update its privacy practices to reflect evolving standards. Timely notice will be provided, and queries are welcome.

Introduction

By accessing or using this website, you agree to comply with these Terms of Use and all applicable laws governing online activity.

Compliance with Law

Users are solely responsible for ensuring compliance with all laws, rules, and regulations when using this website and its content.

User Responsibilities

• Use the website lawfully
• Provide accurate information
• Respect intellectual property rights
• Avoid disruptive or harmful conduct
• Respect the privacy of other users

Prohibited Activities

• Unauthorized access to restricted areas
• Misuse of content for unlawful purposes
• Fraudulent activity or misrepresentation
• Disruption of website services
• Uploading harmful code or malware
• Misuse of personal information of others

Limitation of Liability

ISHANA Foundation is not liable for damages arising from website use, including errors, interruptions, or reliance on third-party services. Use of the website is at your sole risk.

Governing Law & Jurisdiction

These Terms of Use are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Mysuru, Karnataka, India.

Cancellation & Refund Policy

Cancellation Policy: Once a donation has been confirmed, donors may request cancellation by sending an email to ishanafoundation@gmail.com. Upon verification, the donation amount will be refunded to the donor’s account.

Refund Policy: ISHANA Foundation is committed to transparency and donor satisfaction. In the event of a cancellation request, verified donations will be refunded to the donor’s account.

• Processing Time: Refunds are typically credited within 7–10 business days, subject to banking and payment gateway procedures.
• Mode of Refund: Refunds will be processed using the same payment method originally used for the donation.
• Exceptions: Donations made through promotional campaigns, matched contributions, or third-party platforms may be subject to specific refund conditions, communicated at the time of donation.
• Verification: All refund requests are subject to verification to ensure authenticity and compliance with our policies.

Grievance Redressal

ISHANA Foundation values the trust of its donors and is committed to addressing concerns promptly and fairly.

• Email Support: Write to us at ishanafoundation@gmail.com with details of your concern.
• Response Time: Grievances will be acknowledged within 48 hours and resolved within 7–10 business days, depending on the nature of the issue.
• Escalation: If your concern is not resolved satisfactorily, you may escalate the matter to the Foundation’s designated grievance officer (details available upon request).
• Transparency: All grievances will be handled with fairness, confidentiality, and in compliance with applicable laws and regulations.

Disclaimer to Donors Regarding Section 80G and 12A Certifications

The ISHANA Foundation is duly registered under Sections 80G and 12A of the Income Tax Act, 1961. Contributions made to the Foundation may qualify for tax benefits as prescribed under the applicable provisions of the Act.

Please note:

• The availability of such benefits is subject to prevailing laws, rules, and regulations of the Income Tax Department.
• Donors are advised to consult their own tax advisors or professionals for guidance on eligibility and compliance.
• The Foundation’s responsibility is limited to providing valid certification of its registrations. It shall not be held liable for any denial, disallowance, or variation of tax benefits claimed by donors.
• If you have inquiries concerning this Donor Privacy Policy, or wish to verify or update your donor information, kindly reach out to us at ishanafoundation@gmail.com.